Installation Notes
1. On-site installation time
Please ensure that there is someone waiting on site during the appointment time. If our installers are unable to enter the site when they arrive, they will wait as appropriate. If the
waiting time is exceeded, it will be regarded as temporary rescheduling and customers are required to make another appointment and pay a rescheduling fee of HK$200.
2. Installation time
Once the installer arrives, installation and basic setup takes about three hours. The installer can only provide basic operation instructions for the door lock, which does not include
instructions for connecting to the network and third-party software. If the customer is not on site and cannot be taught, the company will provide the customer with a teaching video.
3. Rescheduling Request
If the customer needs to reschedule, they must request it at least 48 hours before the installation time. Otherwise, it will be regarded as temporary rescheduling, and the customer must
make another appointment and pay a rescheduling fee of HK$200. If the appointment needs to be rescheduled due to any reasons not caused by us (including but not limited to
sudden power outage in the estate), customers are still required to make another appointment and pay a rescheduling fee of HK$200.
4. Battery requirements
(Applicable to door lock models using batteries) Please prepare your own 2A 1.5V alkaline batteries.
5. Iron Gate Impact
Iron gates will affect some functions of door locks with video functions, such as blocking the field of view of the door eye. Please carefully consider whether to install a model with a
camera.
6. Network requirements
(Applicable to models that connect to the door lock APP via Wi-Fi) Please ensure that there is a stable 2.4GHz frequency band network on site. If the router is a hybrid network, please
turn off the frequency hopping function/smart mode. The product only supports IEEE802.11 b/g/n standards and does not support IEEE802.11 ac/ax or newer standards. If the installer
is unable to complete the installation due to network instability or other reasons, our company will not be responsible. Customers are required to make another appointment and pay a
rescheduling fee of HK$200.
7. Power Requirements
On-site installation requires power supply, please ensure that the installation unit has a stable power supply/socket to provide to the installer. If the installer is unable to complete the
installation due to unstable power supply or other reasons, our company will not be responsible. Customers are required to make another appointment and pay a rescheduling fee of
HK$200.
8. Weather Impact
If affected by extreme weather (such as black rainstorm signal, storm signal no.8 or above), it may be necessary to reschedule the installation.
9. Cancellation Fees
If the customer cancels the installation service for any reason after the installer arrives, charges will be incurred.
Fees, Definitions and Notes
In addition to the basic installation, additional fees may apply depending on the specific condition of the gate.
Please provide photos of your door no less than 48 hours before the installation date so we can make a preliminary assessment. If this is not provided in time, a quotation will be
required based on an on-site evaluation.The customer must ensure that there is no metal or iron gate obstructing the installation at the gate installation location. If the gate has metal
parts, you must inform us in advance as this will involve additional metal processing costs and will need to be assessed and quoted on a case-by-case basis. Metal doors and door
frames may not be able to be fitted with door locks. Even if they can be fitted, it may require additional equipment and more time to install. If we fail to provide photos of the door before
the deadline of our pre-assessment service and the appointment needs to be postponed due to the above reasons, customers will have to make another appointment and bear the
HK$200 temporary rescheduling fee.
Fee Details
‧ Extension piece accessory fee: HK$200
‧ Door frame accessories fee: HK$300 (only for door frame)
‧ Thick door fitting fee: HK$100 (only for doors thicker than 60mm)
‧ Long screw package fee: HK$100 (only for doors thicker than 60mm)
‧ Front and rear panel accessories: HK$500 (the distance between the door lock center axis and the door edge does not meet the standard)
‧ Metal processing fee: HK$300 to HK$2500 (depending on the metal composition and thickness of the door)
‧ Additional transportation costs in remote areas:
– Tung Chung/ Ma Wan: HK$ 200
– Discovery Bay / Mui Wo / Pui O / Tai O / Ngong Ping 360 / Sha Tau Kok (after gate): HK$ 300
– Cheung Chau/Ping Chau/Lamma Island: HK$ 400
– Sea Ranch: HK$ 500
‧ Temporary rescheduling fee: HK$ 200
The above fee schedule is intended to provide clarity in relation to our services. If you have any questions or need further enquiries, please feel free to contact us.
During the period when our technical staff provide services to customers, we shall not charge customers any additional fees other than those agreed upon by both parties.
To ensure the privacy of our customers, our company and its technical staff will not disclose or copy your personal information to anyone.
Definition
‧ Basic Installation: An installation that involves the removal of the old door lock and can be completed without the use of additional accessories or special tools.
‧ Wooden door: A wooden door without metal covering at the installation location or door frame. If there is a "wood wrapped in steel" situation, it is not a wooden door.
‧ New Door: A door with no holes cut in the door lock location or door frame.
‧ Old Door: A door that once had holes in the door lock or door frame.
Please visit our official website to view the latest product warranty terms and conditions, repair service terms and conditions and other applicable terms:
https://www.unitytechhk.com/about/policy
Other
To the extent permitted by applicable laws, the Company shall not be liable for any direct or indirect loss or damage to any person or property caused by any machine failure or
unreasonable use.The Company reserves the right to amend these Terms and Conditions and all fees from time to time. Users can log in to the company's website at any time to view
the latest information and all fees; users are obliged to pay attention to and read the latest version of the information, fees and website announcements from time to time. If the user
does not agree to the updated information and fees, he/she should immediately stop accepting this service; if the customer continues to use it, it will be deemed that he/she agrees to
the updated information and fees.
If any provision of these Terms is declared invalid or unenforceable, the other provisions of these Terms will not be affected and will remain in effect.
The Company’s failure to exercise or enforce any right contained in these Notice shall not be deemed a waiver of such right nor shall it affect the Company’s right to take any
subsequent action in respect of such right or any other right.In case of any disputes, the company reserves the right of final decision. These Notices shall be construed in accordance
with the laws of the Hong Kong Special Administrative Region. In case of any dispute, the courts of the Hong Kong Special Administrative Region shall have jurisdiction.
Electronic smart door lock maintenance service
1. Scope of application:
This product warranty service is only applicable in Hong Kong and is limited to original products purchased from authorized retailers in Hong Kong.
2. Maintenance Service:
Under normal use, if the Company confirms that an abnormality has occurred inside the door lock, the Company will provide parts maintenance service within two years from the date
of the sales invoice; free on-site maintenance service will be provided in the first year (hereinafter referred to as the "Electronic Smart Door Lock Maintenance Service"). The warranty
period for the electronic smart door lock maintenance service starts from the date of the sales invoice. Customers are required to provide a valid sales invoice (online purchase
receipt), and the invoice (online purchase receipt) must be issued by an authorized retailer of our company. Failure to meet these requirements will be deemed as ineligibility for the
electronic smart door lock maintenance service.
3. Installation requirements:
Products (except for designated models) must be installed by technicians approved by our company in order to enjoy the electronic smart door lock maintenance service.
4. Document preservation:
During the warranty period, customers must properly preserve the sales invoice (online purchase receipt) at the time of purchase. If the customer fails to provide and produce the
original sales invoice (online purchase receipt) when applying for the electronic smart door lock maintenance service or if the document has been altered, it will be automatically
invalidated, and the Company will not be required to accept it and has the right to refuse to provide the electronic smart door lock maintenance service.
5. Additional charges for remote areas:
If the installation or maintenance area is a remote area, the company will charge additional transportation costs. The Company reserves the right to make the final decision on the
definition of remote areas. Customers must provide accurate address when applying for electronic smart door lock maintenance service and inquire with the Company about
applicable transportation costs.
6. Parts Ownership:
Electronic smart door lock maintenance services and replacement parts must be provided by the Company. All replaced parts (whether damaged or not) belong to the Company.
7. Cancellation Policy:
For all scheduled services, if the time is changed within 48 hours of the scheduled time or the customer cannot be contacted during the scheduled time, the appointment will be
cancelled without further notice and the customer will need to pay the handling fee again to reschedule.
8. Limitation of liability:
In any case and to the extent permitted by all applicable laws, the Company's liability limit is 50% of the product price listed on the sales invoice.
9. Unlocking fee:
If the customer fails to provide the mechanical key and the technician can only unlock the door by force, an additional unlocking fee will be charged and it will be regarded as
man-made damage (which means that the product will no longer be included in the maintenance scope and will no longer be eligible for free repair service).
10. Battery requirements:
If the product does not use disposable alkaline batteries from the same batch, it is not covered by the warranty and the company will not bear any costs incurred thereby.
11. Impact of unpaid fees:
If the customer fails to pay the fees due (including but not limited to additional fees), the Company has the right to refuse to provide and/or suspend the electronic smart door lock
maintenance service.
